Frequently Asked Questions

HALAL

Are you halal?
All the concepts and catering under The Black Hole are halal-friendly but not MUIS-certified.

CATERING

What does the catering include?
Full Buffet comes complete with tables, skirting, food warmers and full set of disposable wares.

ORDER & PAYMENT

When can I place my order?
Orders should be placed at least 5 weekdays in advance, although we’ve made magic before with less.

Is there a minimum order?
The minimum order for a Full Buffet is 40 guests.
For lesser number of guests we would recommend the Mini Buffet.

What are the payment terms and methods?
A non-refundable deposit of 50% will be required for confirmation.
We accept Bank Transfer and Paynow. Additional charges will apply for credit card payment.

What happens if I need to cancel my order?
Cancellations need to be made at least 3 working days before the event.
Cancellations made with less than 3 working days or within 24 hours from the event will incur a 50% or 100% charge respectively.

Do you charge GST?
Prices are before prevailing GST rates.

DELIVERY, SETUP & TEARDOWN

When will you set up?
Setup will be ready at least 15 minutes before serving time.
We may request to do a preliminary setup the day before, or a few hours before to ensure that everything will be ready.

What is the delivery fee?
For Mini Buffet, the delivery fee is $40. For Full Buffet, the delivery fee is $80.

What is the latest teardown time?
The latest teardown time is 10.30pm.
Teardown after 10:30pm will be charged $100 extra.